The 60-second door
Every inquiry answered in under a minute, at any hour, on the channel the person chose — by AI first and a trained person on your team next. Speed is the cheapest conversion lever in healthcare, and the least used.
What breaks without it
The person who finally calls a treatment center, a memory-care community or a dental practice has usually rehearsed the call for weeks.
The person who finally calls a treatment center, a memory-care community or a dental practice has usually rehearsed the call for weeks. What they meet is voicemail. Healthcare practices miss about one call in three during business hours, and 65% of those missed calls are prospective patients; 47% of bookings happen after hours; 64% of leads book within ten minutes or not at all (TrueLark/Weave, 2024). Web forms fare worse. Across 2,241 companies audited, the median response to a web lead was 42 hours, and a firm that answered within an hour was nearly seven times as likely to qualify the lead as one that waited an hour more (Harvard Business Review, 2011). In senior living the average web-form response is 24 to 48 hours (USR Engage, 2026).
Every one of those unanswered minutes was paid for. The lead cost $120.30 in addiction recovery and $72.97 in dentistry (LocaliQ, 2026), and the family who reached voicemail is calling the next name on the list. Speed to lead is the one variable that changes conversion without changing the ad budget, and most groups leave it to whoever is at the front desk.
What we install
Consent is built in: contact only with the consent the law requires, messages that stop with one word, and no protected health information in any advertising system.
24/7 AI engagement
Conversational AI answers web chat, text, Messenger, Google Business Chat and WhatsApp in the community's or practice's own voice — what you treat, what you take, when you are open, the next available time — then books it or hands it warm to a person.
AI voice for after hours and overflow
A voice agent that answers in the location's name, captures the care need, books the tour or consultation, and escalates a crisis to a human immediately. In behavioral health the acute moment is always human-first.
Automated first touch in under a minute
Every form, chat and ad lead gets a text and an email inside 60 seconds, sent in a named team member's name, with a call task queued for your team and a follow-up cadence that continues until the person answers or asks to stop.
Missed-call recovery
Any ring that goes unanswered triggers an immediate text-back and a callback task, so no caller is left with a dial tone.
Reminders and rescheduling
Confirmation, reminder and reschedule messages for tours, consultations, first appointments and recall visits, in the channel the person prefers, with same-day rebooking when a slot opens.
Your inquiry team, trained
Your inquiry specialists — trained by us in Care Conversations — answer in English or Spanish, qualify care need, timeline, payer path and decision-makers, and hand off warm with a scripted brief. If a seat needs filling, we help you hire and train for it.
Where we bring it
Behavioral Health & Addiction
Your admissions specialists trained to answer every call, with after-hours escalation built for the acute moment, through our behavioral health practice, Recovery Marketing Consultants.
Senior Living & Memory Care
Your inquiry specialists trained to answer for every community, tour booking at any hour, and family follow-up through a decision that takes 70 to 100 days (USR Engage, 2026).
Dental Service Organizations
Your schedulers trained to answer new-patient calls in each practice's name, with the insurance question answered on the first call, every unbooked caller followed up the same day.
Eye Care Practice Platforms
Exam and surgical-consult booking across affiliated practices without changing the name on the door.
Personal-Injury Healthcare
Same-day scheduling for referred patients and an acknowledgment to the referring attorney's office within the hour.
For private-equity sponsors
One engagement standard across the portfolio, with speed to first response and connection rate visible by location.
Also served as their playbooks publish: Fertility Networks, Home Health & Hospice, Autism & ABA Therapy, Aesthetics, Dermatology, Physical Therapy & MSK Platforms.
How it connects to the other stages
The door receives everything Demand produces and everything the Relationships track sends. Its job is to answer, qualify and hand off warm; the decision is made in Conversion, by a person on your team trained in Care Conversations. Reminders and rescheduling carry the patient through the first visit and into Retention. Every touch is logged in the one CRM that Data reports from, so a slow response shows on the dashboard the same day, under the consent discipline described at HIPAA-compliant marketing. Powered by RevGen Engines.
Book a strategy consultation
We will audit the door, the phone and the pipeline across every location, model the uplift available in your markets, and outline the 90-day path to installing the engine.