We help you hire and train your team
The people who answer the phone are the engine's most expensive component and the hardest to keep. We design the roles, help you hire for them, train every hire in Care Conversations and coach them to the same scoreboard we hold ourselves to. The team is yours.
What breaks without it
The engine's most expensive component is a person, and the person is the hardest part to keep.
The engine's most expensive component is a person, and the person is the hardest part to keep. An admissions coordinator who leaves, a sales director who takes her relationships and her habits with her, a night shift nobody can staff — each puts a stranger at the front door of a location that has just paid to make the phone ring. And the door is open longer than the office: 47% of bookings happen after hours, and about one call in three goes unanswered during business hours (TrueLark/Weave, 2024). Spanish-speaking families call communities and practices that cannot answer them in their language. Hiring for every location — trained, bilingual where it matters, and ready before the first high-value call — is the problem most groups have quietly given up on.
The alternative most reach for is a call-center vendor that reads a script, has never heard of a verification of benefits or a care assessment, and is measured on handle time. That is a cheaper way to lose the same patient. The answer is your own people, hired well and trained properly — with the after-hours gap covered by the AI voice the engine installs.
What we install
Role design
The tiered structure a high-performing admissions department runs on — qualifiers, schedulers, closers, referral liaisons — written as job descriptions, scorecards and a hiring profile for each seat, in your vertical's vocabulary.
Recruiting support
We help you source and screen candidates for those roles, bilingual where your market needs it: sourcing channels, a structured interview guide, a scored phone assessment that tests for the conversation before the offer, and a bench of pre-screened candidates so a departure does not leave the door unanswered.
Onboarding
A 30-day onboarding before anyone speaks to a high-value caller: your service lines, your payers, your systems, and the Care Conversations protocol — Discovery, Rapport and Pacing, Sensory Language, Structured Responses to Fear and Objection, Family and Collateral Decision-Makers.
Ongoing coaching
Weekly call review on recorded calls, role-play twice a week, and same-day coaching in the daily standup, for as long as we work together. Every reviewed call carries two scores, one for conversion and one for the six rules.
Continuity
The curriculum, the scorecards and the playbook live in your system and your CRM, not in one person's head, so a resignation does not reset the front door and the next hire starts from day one, not zero.
Where we bring it
Behavioral Health & Addiction
Hiring profiles and training for admissions specialists, and the after-hours escalation protocol for the acute moment, through our behavioral health practice, Recovery Marketing Consultants.
Senior Living & Memory Care
Inquiry specialists and sales directors hired for the discovery call and trained to book the tour, so no family reaches voicemail and every tour follows a discovery conversation.
Dental Service Organizations
Schedulers and treatment coordinators who answer in each practice's name, verify eligibility and follow up every unbooked caller, hired and trained to one standard across practices that could never each build it alone.
Eye Care Practice Platforms
Scheduling and surgical-consult coordinators trained across affiliated practices without changing the name on the door.
Personal-Injury Healthcare
Intake and attorney-liaison coordinators trained to schedule the referred patient the same day and report back to the firm.
For private-equity sponsors
One hiring profile and one training standard for the front door across the whole portfolio, at a per-location cost the board can see.
Also served as their playbooks publish: Fertility Networks, Home Health & Hospice, Autism & ABA Therapy, Aesthetics, Dermatology, Physical Therapy & MSK Platforms.
How it connects to the other stages
Hiring and Training is how your people take their place in the 60-second door and the Conversion layer: automation answers first and books what it can; your team, hired and trained through this practice, takes the conversation from there. The people you hire are trained in Care Conversations, follow up the referrals that Relationships produces, work the reactivation lists that Retention generates, and are scored by name on the Data dashboard, under the consent rules described at HIPAA-compliant marketing. The training came from the admissions teams our behavioral health practice, Recovery Marketing Consultants, has coached for more than a decade. Powered by RevGen Engines.
Formerly listed as Talent & Placement
Until September 2026 this service appeared on this site as "Talent & Placement." It is the same service under its accurate name: the work is hiring and training your team, not placing ours. The page address did not change.
Book a strategy consultation
We will audit the door, the phone and the pipeline across every location, model the uplift available in your markets, and outline the 90-day path to installing the engine.